"I feel that if I am an effective coach, it can affect multiple facets within the company. I believe that going through this coaching certification process has opened my eyes to some of the areas that I was lacking in regards to my management style. Improving my coaching skills has definitely made an impact on the level of trust my employees have for me. I sense that my rapport with my employees has improved greatly over the course of this journey. To put it simply, if I succeed as a people manager, and my employees know they can trust me with any issues or concerns they may be having, it will improve their work life. If their work life is better, and they’re happier, they provide a greater level of guest service, which in turn makes our guests’ lives better during their time with us."

Osage Casino Coach Skill Training Program Participant (Manager)

"Even though everything P&PG does is based off of sound research, working with PPG was a very natural and intuitive experience. They were focused on building a method of content delivery specifically tailored for our organizational needs. They gently assisted us in identifying and addressing the obstacles preventing us from executing our strategy and ultimately our mission. Some of our big ''wins'' included development of balanced scorecards, and improved organizational trust and communication. Our newly developed internal service and hospitality expectations has led to our team members exercising those same standards and practices with our guests. Our guests' feedback continues to improve month after month. For any leader interested in creating a mission-driven­ high-performing team P&PG will provide their proven support and expertise every step of the way!"

Brian Gooden

General Manager

7clans Casino - Thief River Falls

"Unlike many 'feel good' programs offered by other groups, P&PG had our team come together and brainstorm tangible realistic solutions to issues. Action plans were a big part of their education. We didn't develop concepts and ideas that didn't go anywhere; after every meeting positive changes were implemented prior to the next meeting. Our end result is that we now have a management team that is focused and cohesive, sharing a common goal. I highly recommend PPG education services."

Nicholas C.S. Mee

Food and Beverage Director

Thunderbird Casinos