Unlocking EQ

Unlocking EQ Topics

EQ impacts people's performance and interactions in nearly every aspect of their work. The Unlocking EQ program focuses on 15 specific areas that require high EQ: 

• Instilling Trust: Trust is the belief in someone’s reliability, truth, and ability. Every person we engage with effectively scores their level of trust in us based on their perceptions of our honesty and integrity.

• Communicating Effectively: Effective communicators use language and imagery to build shared consciousness with their audience in a one-on-one, team, or organization-wide setting.

• Driving Engagement: Effective leaders actively seek to build engagement through value alignment, support, participation and equity. This binds people together around a shared purpose and inspires team members to exhibit discretionary effort. 

• Learning Nimbly: While we are masters of things we have done before, it takes a rare set of skills to do something for the first time – to solve new problems, try new things, to learn quickly in new situations.

• Collaborating: Collaboration eliminates blind spots, provides context and increases shared understanding of how work systems function. 
  
  
• Showing Courage: Leadership is a courageous act. Courage is not the absence of fear. It is feeling the fear and doing hard things anyway. Courage is stepping beyond what is known and comfortable and willingly operating in the growth zone.

• Valuing Differences: Great leaders identify and amplify differing perspectives to enable teams to discover the best path forward.

• Navigating Ambiguity: High-performing leaders are comfortable with the unknown and commit to processes that clarify objectives and the roles required to meet them. 

• Managing Conflict: Managing conflict is more than just suffering through the experience. It is intentionally engaging in healthy conflict in search of the best outcomes for all stakeholders.

• Persuading: Exemplary leaders carry with them significant influence. They do not apply uncomfortable pressure but prefer using emotion and logic to present ideas and frame their position.

• Ensuring Accountability: To be accountable is to answer for specific actions or decisions. Accountability is assuming personal responsibility for identifying and filling the needs of other people, our work teams and the businesses we are responsible for leading. 

• Defaulting to Action: Initiating meaningful action requires courage, energy, and passion. Sustaining momentum requires achievement and grit. Taking action is about being practical and “getting shit done”.

• Balancing Stakeholders: Balancing stakeholders is an ongoing alliance-building process that includes understanding and respecting the aspirations of stakeholders within and outside of your team or organization.

• Making Quality Decisions: A quality decision is carefully vetted and considers its full impact. While avoiding “analysis paralysis,” leaders and teams take the time to consider multiple viewpoints, outcomes, potential obstacles, and opportunities of the decision.

• Showing Resilience: Resilience is the ability to withstand or recover quickly from difficult conditions or challenges and improve our effectiveness as a result of them.