Unlocking EQ Series

How to Improve your Emotional Intelligence

Unlocking EQ Program Series on Emotional Intelligence

What is Emotional Intelligence? Emotional Intelligence (EQ) is the capacity to be aware of, control, and express one's emotions and handle interpersonal relationships judiciously and empathetically.


The skills of EQ are not locked away, accessible only to a select few who were born with natural abilities. EQ skills can be learned. In this series from Magic in the Room, Chris, Hannah, and Luke discuss 15 aspects of EQ that can help you be a more effective leader.


Listen to the entire EQ series here, or subscribe by searching for Magic in the Room in your favorite podcast player.

By Sarah Whitfield 06 May, 2024
This week, on Magic in the Room, we discuss the next skill for leading teams: Effective communication. Often, leaders think they have communicated something by sending an email or mentioning it in a meeting, but the message has yet to be received. Join Hannah, Chris, and Luke as they discuss how leaders can turn data into wisdom and build shared understanding. To download the free guide that goes with this episode, subscribe below:
By Sarah Whitfield 02 Apr, 2024
Today, we continue our series on the skills needed to lead a team. We started with building trust in episode 178. In this Magic in the Room episode, Hannah, Chris, and Luke discuss a new skill: creating an environment of commitment and accountability. The core idea in this conversation is that people can only be accountable if they know what they are committed to. People can hold themselves accountable once we have a common understanding of commitments. To download the free guide that goes with this episode, subscribe below:
By Sarah Whitfield 05 Mar, 2024
In today's episode of Magic in the Room, we continue our series on leading a team with the foundational skill leaders must have: the ability to build trust. It may sound cliche, but trust is the foundation of a high-performing team. In fact, Luke and Hannah argue that dogs have better lives and fewer people die when teams have high trust! When teams don't have trust, the result is lower performance, lower well-being, and ultimately, people leave. If you focus on one thing as a leader, it should be building trust. In today's episode of Magic in the Room, we continue our series on leading a team with the foundational skill leaders must have: the ability to build trust. It may sound cliche, but trust is the foundation of a high-performing team. In fact, Luke and Hannah argue that dogs have better lives and fewer people die when teams have high trust! When teams don't have trust, the result is lower performance, lower well-being, and ultimately, people leave. If you focus on one thing as a leader, it should be building trust. To download the free guide that goes with this episode, subscribe below: 
By Sarah Whitfield 06 Feb, 2024
Welcome to Season 5 of Magic in the Room! In this episode, Hannah, Chris, and Luke introduce the topic we will focus on this year: Lead a Team.  Everyone’s leadership journey starts with leading themselves, which was the topic of Season 4 of Magic in the Room. The next step on the journey may be having formal leadership over a team of people. As you make this leadership shift, you must change your definition of success from focusing on individual accomplishments to equipping your team to be effective. The transition is not easy! In this episode, we discuss what that transition is, how to make it, and the practical skills you need to develop to be an effective team leader. To download the free guide that goes with this episode, subscribe below:
By Sarah Whitfield 19 Dec, 2023
Today, we are wrapping up our season on Intentional Leadership. We believe everyone is a leader because they can notice something that could be better choose how to change things for the better and act to make the change. This simple idea has much depth, and we have spent the last year talking about it! In this episode, Chris, Hannah, and Luke wrap up the season by reflecting on the most significant things they have learned and hope listeners apply to their lives. If you want to catch up on the whole season on Intentional Leadership, check out magicintheroom.com/lys .
By Sarah Whitfield 21 Nov, 2023
The rise of nihilism, the rejection of all moral principles, or the belief that life is meaningless can be challenging to discuss. However, if we are going to be Intentional Leaders, we must be willing to notice changes in the world around us. The good news is that once we see nihilism, we can use the principles of hope to bring about change in ourselves and our organizations.
By Sarah Whitfield 14 Nov, 2023
Today, we continue our series on hope by replaying one of our favorite episodes, which lays the foundation for much of our thinking. Hope may seem intangible, but leaders can intentionally nurture hope in the people around them. In this episode, Chris, Hannah, and special guest Dr. Chan Hellman discuss the three elements of hope: Goals, Pathways, and Willpower. Leaders can develop hope by ensuring these three elements are present. Chan M. Hellman is a professor of social work at the University of Oklahoma and Director of The Hope Research Center. He has written over 100 scientific publications and presented at numerous national and international conferences worldwide. Chan's research is focused on hope as a psychological strength, helping children and adults overcome trauma and adversity. Chan's book "Hope Rising: How the Science of Hope Can Change Your Life" with his co-author Casey Gwinn is published by Morgan James.
By Sarah Whitfield 07 Nov, 2023
Today, we start the final series in our season on Intentional Leadership by diving into the topic of hope. Hope is not just wishful thinking; instead, hope is the belief that the future will be better and you have the power to make it so. This requires three things to be true: you must have goals, pathways, and agency. The good news is that you can develop hope for yourself and your team by intentionally building in those three areas.
By Sarah Whitfield 29 Oct, 2023
Today we continue our conversation about wellbeing and self-care with Nicole Casey. In this episode, Luke, Hannah, and Nicole talk about why being intentional about our wellbeing matters and how to overcome some obstacles to taking care of ourselves.
By Sarah Whitfield 24 Oct, 2023
Today's episode of Magic in the Room focuses on well being. Luke, Hannah, and guest Nicole Casey dive into the idea of self-care. We discuss the misconceptions around self-care and give some practical tips that anyone can use to be more connected to what they need.
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#59 EQ: Power of Persuasion

Leaders must influence people to change behavior, follow a vision, or accept new beliefs. In the final episode of our EQ series Hannah, Chris, and Luke discuss the power of persuasion. Influencing people through persuasion requires leaders to use story, logic, and emotion to inspire people to take action.
#57 EQ: Valuing Differences

The most effective teams have diverse viewpoints and experiences. However, leaders must intentionally create an environment that values those differences so minority viewpoints are heard. In this episode of Magic in the Room, Hannah, Chris, and Luke discuss the mindset and tactics needed to lead teams that value differences.
#53: Unlocking EQ – Showing Resilience

Resilience is the ability to withstand or recover quickly from difficult conditions. But what does it take to develop resilience? In this episode of Magic in the Room, Luke, Hannah, and Chris discuss the need for hope, purpose, grit, reflection, and self-care in developing resilience. People with resilience make a bigger impact on the world and attract people to their cause.
#50: Unlocking EQ: Collaboration

When we create an environment of trust and shared purpose, collaboration is possible, but it is not always easy. In this episode, Hannah, Chris, and Luke share tactics to ensure collaboration. If we’re going to be transformational and not transactional leaders, being able to collaborate with our team will play a crucial role. But Chris asks Hannah and Luke, why is it important? Luke shares how as individuals, we are really constrained with the experiences we have in life up to that point. We’re also constrained with the strengths and weaknesses that we have as an individual.
#47: Unlocking EQ – Decisions

One single decision can have enormous consequences for our lives. Every decision we make is influenced by many factors and can have ripple effects for us and the people we lead. In this episode, Luke, Chris, and Hannah discuss what happens in the brain when we make certain decisions and share tactics to make quality decisions.
#40: Unlocking EQ – Foundations of Emotional Intelligence

Luke, Chris, and Hannah explore the impact of emotion on our behavior and performance and why emotional intelligence matters for leaders.
#38: Unlocking EQ – Learning Nimbly With Special Guest Ben West

The ability to be a nimble learner is a direct result of a growth mindset. In a world where the only constant is change, and the pace of that change continues to increase, being able to adapt, learn, and grow has become one of the most important keys to success. In this episode, Luke and Hannah explore how to learn quickly and nimbly with P&PG team member Ben West.
#33 – Unlocking EQ: Navigating Ambiguity

Our brains desire certainty and are wired to anticipate what will happen next. When what happens next is unclear, we process the event as a threat. High-performing leaders are comfortable with the unknown and commit to processes that clarify objectives and the roles required to meet them. This develops patterns of predictability and rewarding outcomes. In this episode, Chris, Luke, and Hannah discuss strategies for navigating ambiguity and moving forward in the face of uncertainty.
#31- Unlocking EQ: Driving Engagement

When people are engaged, they do their best work. They are more productive because they feel energized, focused, and aligned to the purpose of the organization. Team members stick around longer because they feel challenged yet supported, appreciated, and valued by their team. In this episode, Luke, Chris, and Hannah explore what it takes to create an environment that fosters engagement and high performance.
#26 – Unlocking EQ: Defaulting to Action (Part 2)

In Part 1 of this conversation about action orientation, Luke, Chris, and Hannah each shared examples from their lives when they activated a specific initiative and its impact. In Part 2 of this discussion, your hosts share the benefits of being action-oriented, and specific tactics to ensure action default.
#25: Unlocking EQ: Defaulting to Action (Part 1)

In Part 1 of this conversation about action orientation, Luke, Chris, and Hannah each share examples from their lives when they activated a specific initiative and its impact.
#23: Unlocking EQ: Showing Courage

Trust takes courage. Accountability takes courage. Leadership, by its very nature, is a courageous act. In this episode, Chris, Hannah, and Luke share personal examples of courageous moments, and discuss what it means to have the courage to step.
#19: Unlocking EQ - Instilling Trust

Trust is fundamental to every human relationship. It is our first discovery along the EQ spectrum because it is the most important element of high-performance teams and effective organizations. In this episode, Chris, Luke, and Hannah explore what trust is and how it shows up and provide specific tactics for how to instill trust with those we lead.
#17: Unlocking EQ - Communicating Effectively

One critical discovery along the EQ spectrum is unlocking our ability to communicate effectively. In this episode, you will learn important communication strategies and three areas of mastery for effective communicators.

Unlocking EQ Blogs

Search for an episode by topic or specific podcast episode number below!

By Stephanie Licata 04 Sep, 2020
Our next discovery along the EQ spectrum is showing resilience. Daniel Goleman, considered one of the pioneers of Emotional Intelligence, shared in an interview about the powerful connection between resilience and EQ.  “Daniel Goleman provides a new perspective, however, on how emotional intelligence can be a... The post Showing Resilience appeared first on Purpose and Performance Group.
By Hannah Bratterud 31 Jul, 2020
Our next discovery along the EQ spectrum is Learning Nimbly. The ability to be a nimble learner is a direct result of a growth mindset. In a world where the only constant is change, and the pace of that change continues to increase, being able to... The post Learning Nimbly appeared first on Purpose and Performance Group.
By Chris Province 13 Jul, 2020
Our next discovery along the EQ spectrum is navigating ambiguity. Communications of intent (plans, aims, objectives) are often inexact and require significant processing and inquiry to establish adequate clarity. Our brains desire certainty and are wired to anticipate what will happen next. When what happens... The post Navigating Ambiguity appeared first on Purpose and Performance Group.
By Bob Schooley, EdD 03 Jul, 2020
Our next discovery along the EQ spectrum is balancing stakeholders. Transformational change often requires a coalition of stakeholders that are united by a common good or shared purpose.  Forming and sustaining an effective coalition requires a courageous leader capable of earning the trust and respect... The post Balancing Stakeholders appeared first on Purpose and Performance Group.
By Hannah Bratterud 27 Jun, 2020
Our next discovery along the EQ spectrum is driving engagement. When we actively seek to build engagement, and we do so in a way that helps people connect to the shared purpose of the project, team and organization, we create a climate where people are... The post Driving Engagement appeared first on Purpose and Performance Group.
By Luke Freeman 12 Jun, 2020
Our next discovery along the EQ spectrum is valuing differences. This discovery is a differentiator for high-performing teams. When we join a team, project, or relationship we bring our unique life experiences, culture, and thinking style into the room with us. Mature leaders recognize the fact that their perspective is shaped by these differences, and value the different perspectives, insights, and approaches brought by team members from different journeys. Great leaders identify and amplify differing perspectives to enable teams to discover the best path forward. The post Valuing Differences appeared first on Purpose and Performance Group.
By Chris Province 05 Jun, 2020
Our next discovery along the EQ spectrum is defaulting to action.  Being action oriented should be considered “table stakes” for courageous leaders.  It’s the required habit of leaders who establish legitimacy for themselves by showing up every day to DO IT!  The post Defaulting to Action appeared first on Purpose and Performance Group.
By Luke Freeman 29 May, 2020
Our next discovery along the EQ spectrum is communicating effectively. Effective communicators use language and imagery to build shared consciousness with their audience. Whether in a one-on-one, team, or organization-wide setting, connecting to others through communication allows a leader to facilitate the adoption of new ideas or clarify shared values to enable extraordinary performance. The post Communicating Effectively appeared first on Purpose and Performance Group.
By Hannah Bratterud 22 May, 2020
The third discovery along the EQ spectrum is showing courage. Trust takes courage. Accountability takes courage. Leadership, by its very nature, is a courageous act. Courage is not the absence of fear, it is feeling the fear and doing it anyway. It is not being comfortable, it is stepping beyond the comfort zone and into the growth zone. “You can choose courage, or you can choose comfort, but you cannot choose both.” ― Brené Brown The post Showing Courage appeared first on Purpose and Performance Group.
By Chris Province 08 May, 2020
Our initial discovery along the spectrum of Emotional Intelligence for high-performance consultants is the ability to instill trust. Trust is fundamental to our human condition, as it serves as the foundation from which every relationship develops. Our ability to build and maintain trust is THE... The post Instilling Trust appeared first on Purpose and Performance Group.
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