Magic in the Room #95: What Should I Do Now: Invest in Leaders

March 29, 2022
The uncertainty and stress of the last few years have left many leaders asking a big question: “What should I do now?” In this episode of Magic in the Room, we continue our series to help every leader answer that question. Join Luke, Hannah, and Chris as they discuss the importance of investing in leadership development now, so your organization has leaders who are ready when challenges come.

Listen now on your favorite platform!


Research in this episode:
Act Like a Leader, Think Like a Leader by Herminia Ibarra

Get a free Magic in the Room hat by posting a review and sending a screenshot to: info@purposeandperformancegroup.com

By Sarah Whitfield March 3, 2026
In this episode of Magic in the Room, Luke, Hannah, and Chris explore how the concept of mattering transforms customer experience through their practical GUEST framework. Building on the idea that people thrive when they feel noticed, affirmed, and valued, they argue that exceptional service is not just about efficiency or technical competence, but about intentionally designing experiences where guests truly feel significant. They unpack the five elements of the GUEST model: Greet with empathy, Uncover needs, Express gratitude, Share names, and Teach benefits. They show how each step reinforces belonging and loyalty, whether in a 30-second interaction or a 30-year relationship. The conversation highlights the difference between service and hospitality, the power of recovery when mistakes occur, and the leadership responsibility to embed mattering into culture rather than leaving it to chance.
By Sarah Whitfield February 18, 2026
In this episode of Magic in the Room, Luke, Hannah, and Chris explore the lessons, transitions, and leadership insights they’re carrying forward into 2026, emphasizing the importance of narrowing focus, letting go of resistance, and aligning with natural rhythms to create meaningful momentum. They discuss how personal and professional growth often emerges through periods of chaos and transition, highlighting themes such as intentionality, subtraction as a multiplier, and the courage required to release control, certainty, and outdated habits. Drawing on their work with purpose-driven organizations, they explain how leadership transformation begins internally, noting that organizational change is inseparable from personal development and mindset shifts. They also explore how embracing disturbance, addressing root causes instead of symptoms, and cultivating hope rather than cynicism can unlock resilience, stronger culture, and long-term performance.
Show More