Magic in the Room #31- Unlocking EQ: Driving Engagement

When people are engaged, they do their best work. They are more productive because they feel energized, focused, and aligned to the purpose of the organization. Team members stick around longer because they feel challenged yet supported, appreciated, and valued by their team. In this episode, Luke, Chris, and Hannah explore what it takes to create an environment that fosters engagement and high performance.



Luke, Chris, and Hannah return to the Magic in the Room podcast after securing a recording studio. Chris asks the audience to look back to a time in their life to a situation where they felt super engaged and was striving to be better. A time where all of your efforts from intellectual to emotional were focused on reaching a goal. What were the habits of the people that led you to that place?


The hosts share their experiences. But how do we win a game that has no end? In the Infinite Game, Simon Sinek talks about the importance of building forward momentum and creating value. If we genuinely believe that every business needs to be in the game of evolution, the only way to get there is to have a company culture that supports it.


If a company doesn’t have a culture that allows people to create value and default to action to do things that move the company forward, it cannot adapt to the changing landscape.  General McChrystal famously talked about how the seal teams are a tight knit unit, but it wasn’t always like that in the larger military organization. They didn’t operate in the same way. And that’s what we see mirrored in corporate cultures too.


You can have a toxic corporate culture, and yet you can have healthy teams within that culture. It’s all based on the local leader and the culture they set and what they do to create unity and a sense of purpose. But you can have a healthy corporate culture, and a toxic team culture. It all rises and falls on the individual leader and the courage of that individual.


Hannah shares how Fierce Conversations by Susan Scott was a pivotal book in her life. In book helped her understand that the conversation is the relationship. If the conversation stops, the relationship ends. When it comes to keeping people engaged, whether as a leader or in a family in any human relationship, it happens in an ongoing conversation. Learning how to talk to each other authentically and genuinely allows us to feel seen.


For Luke, it’s all about ownership. If you’re a leader and people choose to spend time with you, you have to take ownership of their experience and improve it. The moment we find ourselves blaming others for the lack of engagement within our teams, it’s time to reflect on why we are blaming others when we have the power to change the outcome for the better.


Chris shares the importance of using our language correctly. If we misuse it, we remove our responsibility and become part of the problem instead of the solution. Ask yourself, what does it take to drive engagement and be active within your models? If you can answer that, you will unlock the path that will move you from where you are to where you need to be.


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