Magic in the Room
Episodes
Season 2 #37: A Year in Review
There exists a thin line between order and chaos. This year was a year of straddling that line, and of getting comfortable with suffering. As the year 2020 wraps up, Chris, Hannah and Luke take their personal inventories of the lessons learned from this upside-down year. Disruption of systems and perspectives toward change are big themes in this year-end review.
Season 2 #36: Doing What We Love w/Special Guest Jake Keyes
What does it take to leave behind the relative security of employment and launch into the adventure of entrepreneurship, to do what we love? It all starts in the mind. In this episode, meet Jake Keyes, founder of Skydance Brewing Company, the first Native-owned craft brewery in Oklahoma City. Chris and Hannah explore the mindset shifts that lead to Jake’ success as a brewer and full-time entrepreneur.
Season 2 #35: Balancing Stakeholders
Who are our stakeholders? Why do they matter? In this episode, Luke, Chris and Hannah explore these and other questions concerning how to facilitate change. Transformational change often requires a coalition of stakeholders that are united by a common good or shared purpose. Forming and sustaining an effective coalition requires a courageous leader capable of earning the trust and respect of a diverse group of stakeholders.
Season 2 #34: G.U.E.S.T. Service™️
What we all want is to feel seen, heard, and understood. When we can help our clients and customers feel that way, their experience with our brand soars. The G.U.E.S.T. Service™️ framework presents five powerful ways to be of service in a meaningful way, that people will never forget. It is a way of understanding service that is rooted in empathy and connection, that allows our customer to feel like an important guest, someone worthy of respect, love and belonging.
Season 2 #33: Unlocking EQ – Navigating Ambiguity
Our brains desire certainty and are wired to anticipate what will happen next. When what happens next is unclear, we process the event as a threat. High-performing leaders are comfortable with the unknown and commit to processes that clarify objectives and the roles required to meet them.This develops patterns of predictability and rewarding outcomes. In this episode, Chris, Luke and Hannah discuss strategies for navigating ambiguity and moving forward in the face of uncertainty.
Season 2 #32: Leadership Challenge with Special Guest Bob Schooley
Recurring guest “Dr. Bob” shares with Hannah and Luke the five practices of exemplary leadership based on the research and book by James Kouzes and Barry Posner. Starting with his personal experience of meeting Kouzes and Posner as a young professor at San Diego State University, Dr. Bob goes on to describe each of the five practices and how we can apply them in our lives to become the best leaders we can be.
Season 2 #31: Unlocking EQ – Driving Engagement
When people are engaged, they do their best work. They are more productive because they feel energized, focused and aligned to the purpose of the organization. Team members stick around longer because they feel challenged yet supported, appreciated and valued by their team.
In this episode of Magic in the Room, Luke Freeman, Chris Province and Hannah Bratterud explore what it takes to create an environment that fosters engagement and high performance.
#28: Responding to Change
Change is inevitable, and lately, it seems turbulent change has been the norm. As big and often unsettling changes have been thrust upon us as individuals and on the organizations we lead, becoming aware of the stages of change, which take on a similar form to how we process grief and loss, is helpful.
Luke, Chris, and Hannah walk through the Kubler-Ross Change Curve and explain what happens at each stage in the process of dealing with the emotional effects of change.
#27: Keep, Stop, Start
IAs old routines and ways of conducting business have been turned upside-down in this turbulent COVID-19 world, it is time to take inventory of how we spend our time and energy. In this episode, Luke, Chris and Hannah demonstrate in real-time ways to take inventory – and it starts with managing our energy so the relationships and activities that deserve our full attention and presence can thrive and flourish.
#26: Unlocking EQ: Defaulting to Action (Part 2)
In Part 2 of this conversation about action orientation, Luke, Chris, and Hannah share the benefits of being action-oriented, and specific tactics to ensure action default.
#25: Unlocking EQ: Defaulting to Action (Part 1)
In Part 1 of this conversation about action orientation, Luke, Chris and Hannah each share examples from their lives of when they activated on a specific initiative, and the impact it had.
#24: Storytelling for Leadership Impact w/Special Guest Sarah Elkins
Storytelling coach, podcast host and author Sarah Elkins joins Luke and Hannah to discuss how the stories of our lives provide clues to finding purpose. A big takeaway is how the stories we tell ourselves and others impact the way we show up in the world, and how we lead ourselves and our teams.
#23: Unlocking Courage
Trust takes courage. Accountability takes courage. Leadership, by its very nature, is a courageous act. In this episode, Chris, Hannah and Luke share personal examples of courageous moments, and discuss what it means to have the courage to step out beyond the comfort zone so we can get into the growth zone.
#22: ENSURING ACCOUNTABILITY
To ensure the type of accountability needed to execute successfully, we should focus both on how accountable we ourselves are, and on inviting accountability from others. In this episode, Luke Freeman, Chris Province, and Hannah Bratterud explore what accountability is, and how to achieve higher levels of accountability for ourselves and our teams.
#21: THE BOUNDS OF SERVICE
n this episode, Hannah, Chris and Luke explore the question “what is service?” and outline the three elements of an exceptional service experience. Stay tuned to the end for a special bonus: personal experiences with brands providing the best, and not-so-great service experiences!
#20: MINDFULNESS WITH SPECIAL GUEST: OKSANA ESBERARD
“Mindfulness” has become a buzzword in recent years, but what exactly is it and how can it help us perform better as individuals and as leaders? In this episode, mindfulness & meditation coach, mental health practitioner, speaker and best-selling author Oksana Esberard joins Hannah & Luke to discuss mindfulness as a high-performance practice, and the benefits of a holistic approach to mental health. Learn specific mindfulness practices for individuals and teams to gain clarity and purpose.
#19: UNLOCKING EQ: INSTILLING TRUST
Trust is fundamental to every human relationship. It is our first discovery along the EQ spectrum because it is the most important element of high-performance teams and effective organizations. In this episode, Chris, Luke and Hannah explore what trust is and how it shows up, and provide specific tactics for how to instill trust with those we lead.
#18: BUILDING A COACHING CULTURE WITH SPECIAL GUEST STEPHANIE LICATA
In this engaging conversation, Stephanie Licata, International Coaching Federation (ICF) certified master coach and Purpose & Performance Group’s VP of Executive Coaching Practice, joins Luke and Hannah to talk about what coaching is, what it isn’t and when is a good time to consider hiring a professional coach for yourself or your team.
#17: Unlocking EQ: Communicating Effectively
One critical discovery along the EQ spectrum is unlocking our ability to communicate effectively. In this episode, you will learn important communication strategies, and three areas of mastery for effective communicators.
#16: Engagement with Special Guest Bob Schooley
In this Episode, Luke and Chris are joined by Dr. Bob Schooley, SVP, Organizational Effectiveness Practice at Purpose & Performance Group to discuss the causes and effects of employee engagement, and what leaders can do to foster greater engagement by enhancing the employee experience.
