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Magic in the Room #91: The Fundamentals of Service

March 1, 2022
Every industry requires service. In this episode of Magic in the Room, Luke, Hannah, and Chris discuss how to deliver outstanding customer service by developing high trust relationships, being responsive, and providing quality. Focusing on the Big Six of Clean, Safe, Comfortable, Fun, Fast, and Friendly in many industries will ensure customer satisfaction.

Listen now on your favorite platform!


Research in this episode:
  • The bounds of service and the Service Profit Chain (PDF)

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Magic in the Room #187: Wrapping Up Lead a Team

November 7, 2024
Today we wrap up season five of Magic in the Room! This season has focused on the skills that people need when leading a team. The good news is that these skills can be learned, if we are intentional. In this episode, Hannah, Chris, and Luke share their biggest takeaway from the season, and share some advice for every leader. 

Magic in the Room #186: Meaningful Recognition

By Sarah Whitfield • October 1, 2024
People who lead teams can (and should!) develop a new set of skills. One often overlooked skill is being about to intentionally recognize people's efforts and character in a way that is meaningful. This is a skill that can be learned, it just takes some effort. In this episode of Magic in the Room, Hannah, Chris, and Luke discuss various types of recognition, and how to incorporate it into your team.
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