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Magic in the Room #166: Your Unique Contribution: The Fundamentals of Service

September 19, 2023

Today on Magic in the Room, we wrap up our series on discovering your unique contribution, which is the intersection of the needs of your community and your strengths, values, and experience. In many organizations, there is a need for some form of service, so understanding what great service is can help you figure out your unique contribution. In this replay episode of  Magic in the Room, Luke, Hannah, and Chris discuss delivering outstanding customer service by developing high-trust relationships, being responsive, and providing quality. In many industries, focusing on the Big Six of Clean, Safe, Comfortable, Fun, Fast, and Friendly will ensure customer satisfaction.

Listen now on your favorite platform!


Research in this Episode: 

  • The bounds of service and the Service Profit Chain (PDF) 


Credits: 

Magic in the Room #189: Looking Back and Moving Forward

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By Sarah Whitfield • December 16, 2024
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