If you had asked us in late 2019 to plan how we'd like 2020 to unfold, we're sure you wouldn't find many people whose goals and plans were executed as envisioned. Though 2020 has been marked by challenges, our team used the year time to...

Who are our stakeholders? Why do they matter? In this episode, Luke, Chris, and Hannah explore these and other questions about facilitating change. Transformational change often requires a coalition of stakeholders that are united by a common good or shared purpose. Forming and sustaining an...

We all want is to feel seen, heard, and understood. When we can help our clients and customers feel that way, their experience with our brand soars. The G.U.E.S.T. Service™️ framework presents five powerful ways to be of service in a meaningful way that people will never forget....