Treating Customers as Guests When was the last time you felt that someone really noticed you? I mean, not simply what you look like or something you did or didn’t do, but they saw you, they heard you, they “got” who you are and what you are...
Our next discovery along the EQ spectrum is navigating ambiguity. Communications of intent (plans, aims, objectives) are often inexact and require significant processing and inquiry to establish adequate clarity. Our brains desire certainty and are wired to anticipate what will happen next. When what happens next...
Our next discovery along the EQ spectrum is balancing stakeholders. Transformational change often requires a coalition of stakeholders that are united by a common good or shared purpose. Forming and sustaining an effective coalition requires a courageous leader capable of earning the trust and respect...
Our next discovery along the EQ spectrum is driving engagement. When we actively seek to build engagement, and we do so in a way that helps people connect to the shared purpose of the project, team and organization, we create a climate where people are...
My purpose is to help all people flourish by creating & supporting healthy organizations. As a part of this purpose, I am committed to finding & sharing best practices & resources regarding purpose-driven leaders, teams & organizations. Today’s best practices come from Melanie A. Katzman’s book...
It's not enough to say "go from boss to coach." Coaching is a skill set that is honed over time through repetitive practice. It is an art and a craft, that when employed, creates extraordinary relationships and results. Why should managers coach more often? Check...
In October 2019, 16 year old climate activist Greta Thunberg turned down the Environment Prize and cash award from the Nordic Council, an official body responsible for collaborations between 8 nordic governing bodies. Here’s what she wrote on Instagram: "The Nordic countries have a great reputation...
Interesting perspectives from Ajay Banga, president and CEO of Mastercard: “Inclusive capitalism” - Ajay Banga is a good example of a growing number of CEOs that are searching for ways to show that they care about more than boosting short-term profits and stock prices. Banga...
In work with our client-partners we often come across artifacts of previous consulting projects. It’s worth digging into a couple of examples. In the first case the client spent hundreds of thousand of dollars on culture and strategy work from a big management consulting firm....
“So what do you do?” says an Italian relative at one of many family events. “I’m a corporate trainer,” I say while cringing inside. It’s just the easiest thing to say so that people will understand quickly. “So, you show up and do trainings for...
