In Part 1 of this conversation about action orientation, Luke, Chris, and Hannah each share examples from their lives when they activated a specific initiative and its impact. Hannah reflected on her early career when she joined a sales team within a technical organization. But what...
Storytelling coach, podcast host and author Sarah Elkins joins Luke and Hannah to discuss how the stories of our lives provide clues to finding purpose. A big takeaway is how the stories we tell ourselves and others impact the way we show up in the world, and...
Our next discovery along the EQ spectrum is Learning Nimbly. The ability to be a nimble learner is a direct result of a growth mindset. In a world where the only constant is change, and the pace of that change continues to increase, being able to...
Trust takes courage. Accountability takes courage. Leadership, by its very nature, is a courageous act. In this episode, Chris, Hannah, and Luke share personal examples of courageous moments, and discuss what it means to have the courage to step. Can you remember a time in your...
Treating Customers as Guests When was the last time you felt that someone really noticed you? I mean, not simply what you look like or something you did or didn’t do, but they saw you, they heard you, they “got” who you are and what you are...
The second discovery along the EQ spectrum is ensuring accountability. To ensure the type of accountability needed to execute successfully, we should focus on how accountable we are and also invite accountability from others. In this episode, Luke, Chris, and Hannah explore what accountability is and how to achieve...
In this episode, Hannah, Chris and Luke explore the question “what is service?” and outline the three elements of an exceptional service experience. Stay tuned to the end for a special bonus: personal experiences with brands providing the best, and not-so-great service experiences! Chris believes that...
Our next discovery along the EQ spectrum is navigating ambiguity. Communications of intent (plans, aims, objectives) are often inexact and require significant processing and inquiry to establish adequate clarity. Our brains desire certainty and are wired to anticipate what will happen next. When what happens next...
"Mindfulness" has become a buzzword in recent years, but what exactly is it, and how can it help us perform better as individuals and as leaders? In this episode, mindfulness & meditation coach, mental health practitioner, speaker, and best-selling author Oksana Esberard joins Hannah and Luke to...
Our next discovery along the EQ spectrum is balancing stakeholders. Transformational change often requires a coalition of stakeholders that are united by a common good or shared purpose. Forming and sustaining an effective coalition requires a courageous leader capable of earning the trust and respect...
