We all want is to feel seen, heard, and understood. When we can help our clients and customers feel that way, their experience with our brand soars. The G.U.E.S.T. Service™️ framework presents five powerful ways to be of service in a meaningful way that people will never forget....
Our brains desire certainty and are wired to anticipate what will happen next. When what happens next is unclear, we process the event as a threat. High-performing leaders are comfortable with the unknown and commit to processes that clarify objectives and the roles required to...
Recurring guest "Dr. Bob" shares with Hannah and Luke the five practices of exemplary leadership based on the research and book by James Kouzes and Barry Posner. Starting with his personal experience of meeting Kouzes and Posner as a young professor at San Diego State...
When people are engaged, they do their best work. They are more productive because they feel energized, focused, and aligned to the purpose of the organization. Team members stick around longer because they feel challenged yet supported, appreciated, and valued by their team. In this...
Change is inevitable, and lately, it seems turbulent change has been the norm. As big and often unsettling changes have been thrust upon us as individuals, and on the organizations we lead, becoming aware of the stages of change, which take on a similar form...
As old routines and ways of conducting business have been turned upside-down in this turbulent COVID-19 world, it is time to take inventory of how we spend our time and energy. In this episode, Luke, Chris, and Hannah demonstrate in real-time ways to take inventory...
In Part 1 of this conversation about action orientation, Luke, Chris, and Hannah each shared examples from their lives when they activated a specific initiative and its impact. In Part 2 of this discussion, your hosts share the benefits of being action-oriented, and specific tactics to ensure...
In Part 1 of this conversation about action orientation, Luke, Chris, and Hannah each share examples from their lives when they activated a specific initiative and its impact. Hannah reflected on her early career when she joined a sales team within a technical organization. But what...
Storytelling coach, podcast host and author Sarah Elkins joins Luke and Hannah to discuss how the stories of our lives provide clues to finding purpose. A big takeaway is how the stories we tell ourselves and others impact the way we show up in the world, and...
Trust takes courage. Accountability takes courage. Leadership, by its very nature, is a courageous act. In this episode, Chris, Hannah, and Luke share personal examples of courageous moments, and discuss what it means to have the courage to step. Can you remember a time in your...
