Change is inevitable, and lately, it seems turbulent change has been the norm. As big and often unsettling changes have been thrust upon us as individuals, and on the organizations we lead, becoming aware of the stages of change, which take on a similar form...

As old routines and ways of conducting business have been turned upside-down in this turbulent COVID-19 world, it is time to take inventory of how we spend our time and energy. In this episode, Luke, Chris, and Hannah demonstrate in real-time ways to take inventory...

In this episode, Hannah, Chris and Luke explore the question “what is service?” and outline the three elements of an exceptional service experience. Stay tuned to the end for a special bonus: personal experiences with brands providing the best, and not-so-great service experiences!   Chris believes that...