What happens to trust in an organization when some "essential" workers are required to be onsite, while other "non-essential" workers work from home? In this episode, Luke, Chris, and Hannah discuss this question with recurring guest Dr. Bob Schooley and outline strategies for building trust...
All humans experience a lack of confidence and the fear that they don't belong from time to time. When these feelings and conditions occur together and persist, they can take the form of what we call "impostor syndrome." Many people – maybe as many as...
What is mindset, and how does it show up? If our behaviors are informed or even driven by our mindset, it seems crucial to be intentional about the mindset with which we approach our lives. In this episode, Chris, Luke, and recurring guest, Dr. Bob...
Whether you leverage it or avoid it, how you manage conflict will shape your leadership journey and influence your success. Because teams are made up of individuals who each have unique personalities, styles, or values, conflict is a human condition. We all face it. But...
Developed in the 1990s by James Heskett, the Service-Profit Chain is a business management model that links employee satisfaction to customer loyalty and profitability. It is a framework that shows the interrelationships of a business ecosystem, where revenue growth is an outcome of a chain of processes...
In Magic in the Room Episode #40, Luke, Chris, and Hannah explore the impact of emotion on our behavior and performance and why emotional intelligence matters for leaders. Watch the full episode on YouTube! Our next discovery along the EQ spectrum is emotional intelligence. What does emotional intelligence mean...
What will 2021 have in store for you? The impact of the year 2020 on a grand scale is unknowable and will likely continue to emerge for decades to come. In this episode, Luke, Chris, and Hannah discuss the potential trends in organizational culture, human...
The ability to be a nimble learner is a direct result of a growth mindset. In a world where the only constant is change, and the pace of that change continues to increase, being able to adapt, learn, and grow has become one of the...
There exists a thin line between order and chaos. This year was a year of straddling that line and of getting comfortable with suffering. As the year 2020 wraps up, Chris, Hannah, and Luke take their personal inventories of the lessons learned from this upside-down...
If you had asked us in late 2019 to plan how we'd like 2020 to unfold, we're sure you wouldn't find many people whose goals and plans were executed as envisioned. Though 2020 has been marked by challenges, our team used the year time to...
