Who are our stakeholders? Why do they matter? In this episode, Luke, Chris, and Hannah explore these and other questions about facilitating change. Transformational change often requires a coalition of stakeholders that are united by a common good or shared purpose. Forming and sustaining an...

We all want is to feel seen, heard, and understood. When we can help our clients and customers feel that way, their experience with our brand soars. The G.U.E.S.T. Service™️ framework presents five powerful ways to be of service in a meaningful way that people will never forget....

Change is inevitable, and lately, it seems turbulent change has been the norm. As big and often unsettling changes have been thrust upon us as individuals, and on the organizations we lead, becoming aware of the stages of change, which take on a similar form...

As old routines and ways of conducting business have been turned upside-down in this turbulent COVID-19 world, it is time to take inventory of how we spend our time and energy. In this episode, Luke, Chris, and Hannah demonstrate in real-time ways to take inventory...