Developed in the 1990s by James Heskett, the Service-Profit Chain is a business management model that links employee satisfaction to customer loyalty and profitability. It is a framework that shows the interrelationships of a business ecosystem, where revenue growth is an outcome of a chain of processes...
In Magic in the Room Episode #40, Luke, Chris, and Hannah explore the impact of emotion on our behavior and performance and why emotional intelligence matters for leaders. Watch the full episode on YouTube! Our next discovery along the EQ spectrum is emotional intelligence. What does emotional intelligence mean...
What will 2021 have in store for you? The impact of the year 2020 on a grand scale is unknowable and will likely continue to emerge for decades to come. In this episode, Luke, Chris, and Hannah discuss the potential trends in organizational culture, human...
The ability to be a nimble learner is a direct result of a growth mindset. In a world where the only constant is change, and the pace of that change continues to increase, being able to adapt, learn, and grow has become one of the...
