Our next discovery along the EQ spectrum is Learning Nimbly. The ability to be a nimble learner is a direct result of a growth mindset. In a world where the only constant is change, and the pace of that change continues to increase, being able to...

In this episode, Hannah, Chris and Luke explore the question “what is service?” and outline the three elements of an exceptional service experience. Stay tuned to the end for a special bonus: personal experiences with brands providing the best, and not-so-great service experiences!   Chris believes that...

Our next discovery along the EQ spectrum is navigating ambiguity. Communications of intent (plans, aims, objectives) are often inexact and require significant processing and inquiry to establish adequate clarity. Our brains desire certainty and are wired to anticipate what will happen next. When what happens next...

Our next discovery along the EQ spectrum is balancing stakeholders. Transformational change often requires a coalition of stakeholders that are united by a common good or shared purpose.  Forming and sustaining an effective coalition requires a courageous leader capable of earning the trust and respect...